Multi-year crash replacement program

Partington offers original owners of MKII and R-Series wheelsets, a multi-year crash replacement program to get you back riding.

MULTI-YEAR CRASH REPLACEMENT PROGRAM

At Partington, we offer a Multi-Year Crash Replacement Program to original owners of Partington wheels/wheelsets.

If you’re an original owner of a Partington MKII or Partington R-Series wheel/wheelset, and you are involved in a crash/accident, we will help you get back to riding your bike. 

What can cause a Partington MKII or Partington R-Series wheel/wheelset to be damaged (these are examples and are not exhaustive of how a wheelset could be damaged): 

  • You hit an object while riding your bike. 
  • You are involved in a crash/accident while riding your bike on the road. 

If you are involved in a crash/accident while riding your Partington wheelset, we recommend that you immediately stop riding your bike and visit your Partington retailer to assess whether or not your wheelset has been damaged. 

Partington offers original owners of Partington MKII or Partington R-Series wheel/wheelset a Multi-Year Crash Replacement Program. 

For eligible Partington MKII or Partington R-Series wheel/wheelset this may involve replacement of the entire wheel/wheelset or any parts deemed by Partington that require replacement on the original wheel/wheelset. See details below to determine whether your Partington MKII or Partington R-Series wheel/wheelset is eligible for repair or replacement under the Partington Multi-Year Crash Replacement Program.

For Partington MKII or Partington R-Series wheels/wheelsets, this may involve replacement of the entire wheel/wheelset or any parts deemed by Partington to require replacement on the original wheel/wheelset. 

details of multi-year crash replacement program

Your entitlement under Partington's Multi-Year Crash Replacement Program is determined as follows:

Year of Ownership Discount on MSRP
Year 1 FREE - 100% covered
Year 2 50% off current MSRP
Year 3 40% off current MSRP
Year 4 30% off current mSRP
Year 5 20% off current MSRP
After Year 5 Program no longer applies - replacement at full cost.

The Discount offered is based on the MSRP of the Partington MKII or Partington R-Series wheel/wheelset. Prices of wheel / wheelset may vary by location and are subject to change. Repairs to wheel / wheelset are at the sole discretion of Partington. 

multi-year crash replacement program details
  • The Partington Multi-Year Crash Replacement Program does not include shipping costs, duties, tariffs or handling fees which are the responsibility of the original owner, making the claim.
  • It is important you register your Partington MKII or Partington R-Series wheels at the Partington website for the Partington Multi-Year Crash Replacement Program and Warranty Policy at the time of purchase. Failure to do so may exclude you from these programs.
  • The Partington Multi-Year Crash Replacement Program does not carry on or apply to any repaired wheels or replacement wheels supplied under this program and may only be applied for once in respect of each original purchase of Partington wheels, subject at all times to the terms of the program.
  • To be eligible, the Partington wheelset must be registered on the Partington website at the time of purchase (see: Product Registration Form )
  • The Partington Multi-Year Crash Replacement Program only applies to the original owner of the Partington wheelset.
  • The Partington wheelset must be purchased from a Partington Retailer by the original owner.
  • The Crash Replacement Program only applies to Partington MKII wheels/wheelsets purchased from 1st January 2023, and Partington R-Series wheels/wheelsets purchased from 1st June 2026
  • The Partington Crash Replacement Program only applies to wheel/wheelset that are damaged while riding and does not apply to wear and tear or damage that occurred in transit or transport.
  • Partington MKII and R-Series wheels/wheelsets are intended for use on tarmac roads. The Partington Crash Replacement Program is void for incidents occurring on unpaved surfaces/gravel roads
  • The Partington Crash Replacement Program commences from the date of the purchase and registration of the Partington wheelset by the original owner.