2-year manufacturer warranty

For Partington MKII and R-Series wheelsets, Partington offers a 2-Year Manufacturer's Warranty to original owners.

PARTINGTON 2-year manufacturer WARRANTY POLICY

Partington provides a 2-Year Manufacturer warranty in respect of the original retail purchase for all partington.cc products which covers material and manufacturing defect. During this period all products accepted as being faulty or defective will be replaced or repaired at no cost.

This two year period of liability starts from the date of the original retail purchase. Please ensure to Register your Partington wheelsets here

Liability does not extend to any damage caused by normal wear and tear, accidents, accidental damage – including damage in transit, unauthorized modifications, negligence or improper handling of the product. Any repair work carried out by persons outside of partington.cc will void the warranty.

“Original retail purchase” means the product was purchased new for the first time from us directly or from an authorised Partington retailer.
Please be aware this warranty is non-transferable and applies only to the original purchaser.

It is not valid for any subsequent owners or transferees of the product. Subject to your rights under the Australian Consumer Law or any equivalent and applicable consumer laws in the jurisdiction in which our products are sold, this warranty only applies to products that are manufactured by us and intended and authorised for sale to the public."

HOW TO SUBMIT A PARTINGTON WARRANTY CLAIM

To submit a Partington Warranty Policy claim for assessment by Partington:

Criteria:

  • Only original owners who purchased the Partington wheelset at a Partington retailer can submit a Warranty claim

Process:

Original owners will be required to:

  • Access the Partington website (www.partington.cc) and locate the Partington Warranty form below.
  • Complete the Warranty form
  • Upload the original owner Proof of Purchase from a Partington Retailer
  • Ensure the Partington wheelset was registered by the original owner at the time of purchase at (www.partington.cc)
  • Supply all of the information required by Partington to review the claim (i.e., photos, descriptions etc.)

Partington will review and assess the information submitted by the original owner, cross check against any previously collected information from the owner and decide as to whether or not the Partington wheel qualifies under the Partington Warranty Policy.

Warranty Frequently Asked Questions
Who qualifies for the 2-year manufacturer warranty?

All customers who purchase a new Partington R-Series or MKII wheelset from a Partington-appointed retailer, in a Business-to-Consumer transaction, will qualify for the 2-Year Manufacturer Warranty.
what is the criteria for the 2-year manufacturer warranty/
  • Only Partington R-Series and MKII wheelsets are available to be registered and be eligible for a 2-Year Manufacturer Warranty
  • To be eligible, the Partington wheelset must be registered on the Partington website at the time of purchase
  • The Partington Warranty Policy only applies to the original owner of the wheelset.
  • The Partington wheelset must be purchased from a Partington Retailer by the original owner.
What if my wheelset needs to be replaced?
  • Partington reserves the right to repair a Partington MKII or Partington R-Series wheel/wheelset that is submitted under the Partington Crash Replacement Program, instead of replacing the wheel/wheelset.
  • If the Partington MKII or Partington R-Series wheel/wheelset that is required to be replaced is no longer made, Partington will replace it with the most similar product in our range.
I have questions about the 2-year manufacturer's warranty.

We recommend that you contact us using the online form on our website.